Who says that an internal auditor is a certificate, by no means!

As an important part of enterprise standardized management, quality system management plays a great role in improving quality and efficiency in the process of enterprise operation, which is also the reason why quality management system is popular all over the world and respected by various enterprises (organizations) all over the world. Only a high-quality internal auditor team, coupled with the attention of the top management, can carry out effective internal audit work, so as to maintain an effective quality management system and build a high-quality enterprise.

one

Correctly understand the importance of internal audit

Product quality is designed and manufactured and determined by the process. It includes work quality (correctness of input and output in each stage of research, production and marketing, especially the foresight and correctness of product planning and project establishment), design quality (design maturity; standardized universal coverage rate and compliance rate), part quality (reliability and defect rate of parts), and process quality (manufacturing process level and straight through rate.) all these work are guaranteed by the quality management system. Internal audit is the need of the quality management system, an important link and effective means for the effective maintenance of the system, and the source of continuous improvement.

The purpose of internal audit is to conduct self-evaluation of the quality management system. The audit conclusion is generally used for management review and other internal judgment and decision-making purposes, and can also be used as the basis for the organization's self Qualification Statement. It is no exaggeration to say that internal audit is the "eye" of enterprise managers , it plays an active monitoring and supervision role in finding problems, looking for improvement opportunities, preventing the recurrence of problems and continuous success. At the same time, PDCA cycle is used to prevent accidents and gradually improve the quality management level of the enterprise. This shows how important internal audit is.

two

The important role of internal auditors in Enterprises

Internal auditors play a key role in internal audit, which must be fully recognized by the top management. In fact, the standard of internal auditors is no less than that of external auditors, or even higher than that of external auditors. They are the source of promoting the effective operation and maintenance of the enterprise quality management system. The success of internal audit largely depends on whether the internal auditors can correctly understand the process method Whether they can accurately grasp the standard requirements and whether they have the ability to find problems comes from the rich work experience, professional knowledge and personality charm of excellent internal auditors.

For a large number of small and medium-sized enterprises, they usually appoint the person in charge or staff of a specific department in the enterprise to participate in the training to obtain the qualification of internal auditor, so as to make the daily work of the management department meet the requirements of the management system, and participate in the internal audit team to perform the internal audit when it is necessary.

It can be imagined that in the daily production, supply and marketing activities, consciously follow the requirements of the quality management system, the enterprise's quality management will have rules to follow, work standardization, and any abnormality in any link will be easily found, so as to take corrective measures in time.

The important role of internal auditors in the quality management system is as follows:

Supervise the operation of the quality management system. Monitor the operation of the system through internal audit activities to find and solve problems in time.

It plays an advisory role in the maintenance and improvement of the quality management system. Targeted corrective action suggestions can be put forward for some non conformities found.

It plays a role of communication and link in quality management. In the daily audit, through contact and communication with the majority of employees, it can convey the management's quality policies and intentions, and reflect the employees' opinions and suggestions on quality management to the management.

It plays the role of internal and external interface in the second and third-party audit. Usually, the internal auditor acts as the guide or observer of external audit. On the one hand, it is to improve his own audit ability and introduce the actual situation of the company to the other party.

Play a leading role in the effective implementation of the quality management system. Take advantage of the thorough understanding of the quality management system by internal auditors, take the lead in seriously implementing and implementing relevant quality standards, rules and regulations in daily work, and personally influence the surrounding employees.

three

Competence and quality of internal auditors

The commonness of excellent internal auditors is that they have rich work experience, strong ability and professional knowledge, and maintain good quality and personality charm.

1. Work experience

As an excellent internal auditor, you must understand the three aspects of enterprise design and development, process technology and quality management. It is best to have working experience in these aspects, which is the core of an enterprise. As the top management of the enterprise, if you can recognize this, you can consciously guide the training of internal auditors to make them have a certain ability to engage in these positions Then select elite backbone personnel with communication and expression ability, clear thinking, rigorous logic and integrity for training, and appoint them to become internal auditors (i.e. internal auditors) of the quality management system.

2. Competence and expertise

(1) Pay attention to the application of national standards, industrial standards or other requirements in the industry

Internal auditors are familiar with national standards, industrial standards or other requirements in order to accurately grasp the requirements of product design, production and acceptance implementation standards. During the audit, they can check whether the whole product realization process deviates from the planning and implementation process of product quality assurance and whether it is compliant and reasonable.

(2) Pay attention to the changes of product production process, equipment or testing methods and testing points

Changes in product production process, equipment or testing methods and testing points will often lead to changes in control parameters or conditions. If the prior planning and verification are insufficient, it will often lead to quality fluctuations. Taking this as the focus can not only audit the implementation ability of the quality management system, but also verify the product quality and its consistency and realize the continuous improvement of product quality Work effect and management ability.

(3) Pay attention to the effectiveness of special process control

The confirmation of special processes is a very important link in clause 7.5 "production and service provision" of the quality management system. The level of special process control is not only an important reflection of product quality, but also an important reflection of the enterprise's quality control ability. Whether special processes are identified, confirmed and controlled are often the focus of internal audit.

(4) Pay attention to the control of quality risk

As an internal auditor, he is not the Savior of the enterprise. In the final analysis, audit is a kind of risk control. From the aspect of whether the quality risk has been identified and effectively controlled, we can see whether the discovered facts may cause failure to the system operation or impact on the product quality.

(5) Pay attention to the rectification of previous audit problems

The problems raised in the last internal or external audit should be tracked as necessary during the audit. The corrective measures found in the audit should be carefully reviewed to determine whether they can reduce or reduce the quality cost and promote the realization of the enterprise's profit goal. For common problems, it depends on whether systematic analysis is carried out, the causes are identified, and the effectiveness of improvement measures is verified Effective implementation and Realization of value-added effect. The standardization and suitability of quality management system documents should be revised and improved according to the solution of problems.

3. Quality and personality charm

(1) Learn to continue learning, summarize and reflect

With the development of the times, the progress of science and technology and the continuous improvement of standard requirements, as an initially considered qualified internal auditor, if he does not pursue the continuous improvement of his own quality, it will be difficult to meet the requirements of PCBA spiral cycle and continuous improvement of quality management, and will be eliminated by the development of enterprises.

At the end of each audit, we should look back, analyze and study the whole process of internal audit, evaluate and find deficiencies in the work of each stage of internal audit, and most of the internal audit skills are improved in the audit.

(2) Learn to grasp the key points, grasp the big and let go of the small

The internal auditor shall be clear in layers during the audit, grasp the key points of the audit, do not entangle in too detailed plots, have a main line in mind, focus on key issues, and avoid looking at flowers and talking in general.

During the audit, open-ended questions shall be asked and the problem points shall be fully communicated. In addition to confirming the conformity, the input source of perfect system shall also be sought. For the audited documents, as long as their operation and control ideas are clear, don't pick words and find problems. The key is whether to write clearly the control requirements and control methods.

(3) Learn to be practical and check the scene

Internal audit is an activity that does not affect the normal operation of the enterprise. In the final analysis, centralized or rolling internal audit should be planned based on the purpose of serving the enterprise and the actual situation of the enterprise. Targeted contents should be selected for audit, the plan can be adjusted at any time, the audit frequency of weak links can be increased in time, and the tracking and verification of nonconformities can become a daily routine Work and continuous improvement can naturally become a long-term mechanism, and employees will pay attention to doing things according to the rules as required by the system documents.

Whether the on-site audit is in place directly affects the accuracy of the audit results. It is important to grasp the following principles: good observation and grasping clues; light the surface and substance; heavy evidence and light oral messages.

Through the inspection of key processes, comprehensively and comprehensively evaluate the controlled state of the process:

① First, what are the process requirements? (evaluate the current effectiveness, suitability and modification compliance through operation instructions, engineering specifications, drawings, etc.)

② Secondly, check whether it is implemented according to the process requirements (observe the operation, and whether the equipment, instruments, tooling, measuring tools and measuring system used are consistent with the process requirements?)

③ Check whether the first article inspection is performed? (first article identification, first article inspection record)

④ Check the maintenance, calibration and identification of equipment, instruments and measuring systems, as well as the qualification and ability of operators.

⑤ Inspection status, identification management and product protection.

Finally, check whether the control of nonconforming products meets the product compliance of the process and whether continuous improvement has been carried out?